At Caldever, we are happy to process order cancellations as long as the order has not yet been shipped. If your order is canceled, the refund will be credited back to the original payment method used.

Kindly note that once an order has been shipped, we are unable to cancel it. To avoid any inconvenience, please contact us as soon as possible if you wish to cancel your order before it has been shipped.

We offer a convenient and customer-friendly return policy with 7-day returns. You may submit a return request by contacting our customer service team.
To make the process easier, you can also start your return or refund directly through this link:https://caldevervibe.retxio.com

To be eligible for a return, the item must be in its original, unused condition and with the original packaging. Our customer service team will provide a return address for you to send the item back.

Please note that customized orders or items are not eligible for return.

If you receive a damaged package, please retain the original packaging and take photos of both the package and the damaged product. Contact us at vibe@caldever.com within one week to report the issue. Our team will work to resolve the matter as soon as possible.

Caldever has a clear and fair return policy for all customers.

• If the return is initiated by the customer for personal reasons, the customer is responsible for covering the shipping costs.

• If the return is a result of our error, such as a damaged product or quality issue, Caldever will cover the shipping expenses.

Please note that there are no restocking fees for any returns.

Upon receipt and inspection of your returned package, you will receive an email notification regarding the status of your refund.

• If approved, the refund will be credited back to your account, typically within 7 business days.

• If declined, we will provide the reason for the decision and, if applicable, offer a revised refund amount or alternative solution. You may also provide additional information if you wish us to review the matter further.

Once your refund has been approved, please allow for the necessary processing time for the funds to return to your account. If you have not received your refund within the expected timeframe, please reach out to our customer service team at vibe@caldever.com for assistance.

In the event that we have processed and submitted your refund, the responsibility for further processing lies with third-party providers such as PayPal, banks, or credit card companies.